Privacy Policy

Effective Date: 05th April, 2026

Viceroy Elderly Care Services (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information with care, respect, and confidentiality.

This Privacy Policy explains how we collect, use, store, and protect information you provide when using our website.

1. Information We Collect

We may collect personal information that you voluntarily provide through our website, including when you:

complete a contact or inquiry form
request information about our services
contact us by phone, email, or WhatsApp
otherwise communicate with us through the website

The information we may collect includes:

full name
phone number
email address
preferred contact method
general inquiry details
information you choose to provide about care needs or service interests

We may also collect limited technical information automatically when you use the website, such as:

IP address
browser type
device type
pages visited
date and time of access
referring website or source

2. How We Use Your Information

We may use your information to:

respond to inquiries and requests
communicate with you about our services
assess whether our services may be suitable for your needs
improve our website and user experience
maintain website security and functionality
keep records of communications and inquiries
comply with legal or regulatory obligations

We only use your information for legitimate business and service-related purposes.

3. No Medical Records Through the Website

Our website is intended for general inquiries and informational purposes. Please do not submit highly sensitive medical records, diagnosis documents, or emergency medical information through the website unless specifically requested through an appropriate and secure process.

Submitting a form on this website does not establish a medical provider-patient relationship or emergency care arrangement.

4. How We Share Information

We do not sell your personal information.

We may share your information only where necessary and appropriate, including:

with trusted service providers who help us operate the website or communication systems
with website hosting, security, analytics, or technical support providers
where required by law, court order, or lawful government request
when necessary to protect our rights, safety, property, staff, clients, or users

Any third-party service providers engaged by us are expected to handle information securely and only for the purpose of supporting our operations.

5. WhatsApp, Email, and Third-Party Communications

If you contact us through WhatsApp, email, or any third-party communication platform linked from our website, your communication may also be subject to the privacy practices and terms of those third-party services.

We are not responsible for the privacy practices of third-party platforms. We encourage you to review their privacy policies before sharing sensitive information.

6. Cookies and Analytics

Our website may use cookies or similar technologies to improve functionality, analyze traffic, and enhance user experience.

These technologies may help us understand how visitors interact with the website, including which pages are visited and how the site performs.

You may be able to adjust your browser settings to refuse or manage cookies, though some parts of the website may not function properly as a result.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining records, improving services, and meeting legal or administrative obligations.

When information is no longer needed, we will take reasonable steps to securely delete, destroy, or anonymize it where appropriate.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, loss, disclosure, or alteration.

However, no website, email transmission, or electronic storage system can be guaranteed to be completely secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on applicable law, you may have the right to request:

access to personal information we hold about you
correction of inaccurate or incomplete information
deletion of information where appropriate
withdrawal of consent for certain communications

To make a privacy-related request, please contact us using the contact details below. We may need to verify your identity before fulfilling certain requests.

10. Children’s Privacy

This website is not intended for use by children. We do not knowingly collect personal information directly from children through this website.

If we become aware that information has been submitted by or about a child inappropriately through the website, we will take reasonable steps to remove it where appropriate.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, security, or privacy practices of those third-party sites.

Your use of any third-party website is at your own risk and subject to that third party’s own policies.

12. International Access

Our services are based in The Bahamas. If you access this website from outside The Bahamas, you understand that your information may be transferred to, stored in, and processed in The Bahamas or in other locations where our service providers operate.

By using the website and providing your information, you consent to such processing where permitted by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised effective date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Viceroy Elderly Care Services
Nassau, Bahamas
Phone: +1 (242) 819-5046
Email: [email protected]