We’re here to support your family with care, clarity, and compassion
Whether you are exploring care options for a loved one, need help understanding our services,
or are ready to speak with our team, we’re here to guide you every step of the way.
Compassionate guidance, thoughtful communication, and support you can trust.
Get in touch
Let’s talk about the care and support your family needs
We understand that choosing the right care service is a meaningful decision.
Our team is here to answer your questions, guide you through the next steps,
and help you find compassionate support tailored to your loved one’s needs.
We respond with care, confidentiality, and urgency — because we know how
important timely support can be for families.
Frequently asked questions
Everything you need to know
Find answers to common questions about our services, pricing,
and what to expect when you choose Viceroy.
Getting started
How do I get started with Viceroy?
Start with a free, no-obligation consultation. We'll visit your home
or connect virtually to understand your loved one's needs, daily routine,
and preferences. From there, we create a personalized care plan together.
Is there a minimum commitment or contract?
No long-term contracts required. We believe great care should speak for
itself. You can adjust or pause services at any time with reasonable notice.
How quickly can care begin?
In most cases, we can begin care within 48–72 hours of completing
your consultation and approving the care plan. Emergency situations may
be accommodated sooner.
Services & care
What services does Viceroy provide?
We offer companion care, personal care assistance, medication reminders,
mobility and daily living support, wellness check visits, and respite care
for family caregivers. Each service can be tailored to your family's
specific needs.
Can care plans be changed after they start?
Absolutely. We regularly review and adjust care plans as your loved one's
needs evolve. Your input is always welcome and encouraged — this is a
partnership, not a prescription.
Do you provide overnight or 24-hour care?
Yes. We offer flexible scheduling including hourly visits, half-day,
full-day, overnight, and 24-hour live-in care arrangements. We'll find
the right coverage for your family's situation.
Pricing & payment
How much does in-home care cost?
Pricing depends on the level of care, hours needed, and specific
requirements. We provide transparent quotes during your free
consultation — no hidden fees, no surprises.
What payment methods do you accept?
We accept bank transfers, credit and debit cards, and can discuss
flexible payment arrangements to suit your family's needs.
Visit our Ways to Pay page for full details.
Our caregivers
How are your caregivers selected and trained?
Every caregiver goes through a rigorous vetting process including
background checks, reference verification, and skills assessment.
They receive ongoing training in elderly care best practices,
emergency response, and compassionate communication.
Can I request a different caregiver?
Of course. We want your loved one to feel comfortable and safe.
If the match isn't right for any reason, we'll work with you to
find a caregiver who's a better fit — no questions asked.
What happens if our regular caregiver is unavailable?
We always have qualified backup caregivers who are briefed on your
loved one's care plan. You'll be notified in advance of any changes,
and continuity of care is always our priority.
Still have questions?
We're here to help. Reach out and we'll get back to you within 24 hours.
